This might be due to your privacy settings inside of your Renault car, which can be set by default to 'no sharing' from your dealership.
To allow data sharing so Jedlix, as a trusted smart charging provider, can reflect your vehicle data within the Mobilize dashboard screen, you need to do the following steps:
In your vehicle dashboard screen go to:
- Data > "Data sharing" > toggle it as ON.
You might need to close and reopen the smart charging app to see the updated screen.